IBM System Services Representative in DENVER, Colorado

Job Description

The System Services Representative is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. This person is the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. This person will advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. Additionally, they may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. The System Services Rep is accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. To be successful, this person will have a thorough understanding of, and be able to articulate, IBM's technical support strategy. They will be responsible for the technical value relationship to protect revenue base and identify new services opportunities.

PLEASE NOTE:

- This position will require a Federal Background Check for secure site locations.

- This position requires a CURRENT TS/SCI Government security clearance.

- This is a Part Time, On Call, Supplemental position.

Required Technical and Professional Expertise

This position requires a CURRENT TS/SCI Government security clearance.

  • Minimum of 2 years of experience with Networks, Power Systems, Lenovo -X series, I series and zSeries

  • Minimum of 2 years of experience with Large System Storage and Tape

  • Minimum of 2 years of experience working on MVS products including TGCS and Lenovo Desktop and Laptop products and other IMS/MVS products

Preferred Tech and Prof Experience

  • Customer relationship expertise

  • Cisco , NetApp, Hydra