Spry Squared, Inc. VoIP Systems Engineer – Metaswitch in Denver, Colorado
VoIP Systems Engineer – Metaswitch
Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans. Understands, applies, and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.
Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduled maintenances.
Understands, applies and maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.
Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.
Bachelor's Degree or equivalent work/military experience
Telecommunications or related field
A combination of education and experience is acceptable
5-7 years Operations/Engineering/Layer 1-3 Network experience in a tier 1 or 2 carrier environment
2-4 years in a NOC environment or equivalent high paced environment where diligent decision making and the ability to troubleshoot complex issues is critical.
Metaswitch preferred – Metaview, Call Feature Server, EAS, Session Border Controller
Engineering/operating a voice switch on virtualized environment – Cisco UCS
Deep knowledge of SIP
TCP/IP knowledge and understanding of Data/IP networks
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Industry Certifications desired: MEF, Cisco, MPLS, VoIP, Video
Strong leadership/administrative skills (multitasking, planning, and organizing) a plus
LAN/WAN networking experience
Ethernet Circuit Knowledge
Advanced computer skills
Strong verbal and written communication skills
Strong interpersonal skills
Strong knowledge of scripting languages
Good troubleshooting skills and methodologies
Experienced in analyzing issues, distilling and communicating their relevant aspects
Ability to identify risks/issues and develop recommendations for resolution
Shift work and on-call flexibility
Please apply if this contract role is a fit with your experience All your information will be kept confidential according to EEO guidelines.