Spry Squared, Inc. VoIP Systems Engineer – Metaswitch in Denver, Colorado

VoIP Systems Engineer – Metaswitch


  • Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans. Understands, applies, and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.

  • Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.

  • Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduled maintenances.

  • Understands, applies and maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.

  • Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.


  • Bachelor's Degree or equivalent work/military experience

  • Telecommunications or related field

  • A combination of education and experience is acceptable

Professional Experience

  • 5-7 years Operations/Engineering/Layer 1-3 Network experience in a tier 1 or 2 carrier environment

  • 2-4 years in a NOC environment or equivalent high paced environment where diligent decision making and the ability to troubleshoot complex issues is critical.

  • Metaswitch preferred – Metaview, Call Feature Server, EAS, Session Border Controller

  • Engineering/operating a voice switch on virtualized environment – Cisco UCS

  • Deep knowledge of SIP

  • TCP/IP knowledge and understanding of Data/IP networks

  • Translations experience

  • ISUP experience


  • Industry Certifications desired: MEF, Cisco, MPLS, VoIP, Video

  • Strong leadership/administrative skills (multitasking, planning, and organizing) a plus

  • LAN/WAN networking experience

  • Ethernet Circuit Knowledge

  • Advanced computer skills

  • Strong verbal and written communication skills

  • Strong interpersonal skills

  • Strong knowledge of scripting languages

  • Good troubleshooting skills and methodologies

  • Experienced in analyzing issues, distilling and communicating their relevant aspects

  • Ability to identify risks/issues and develop recommendations for resolution

  • Shift work and on-call flexibility

Please apply if this contract role is a fit with your experience All your information will be kept confidential according to EEO guidelines.